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From 25 May 2018, the new European privacy legislation, the General Data Protection Regulation (AVG), will apply. This gives you as a customer more and stronger privacy rights. And there are more obligations for us to handle personal data carefully.
As a customer of Ilona's WebGems, for example, you have the right to see which personal data we hold about you. You also have the right to bring your data and the right to indicate that we must delete your personal data if you ask for it.
Your privacy is important to us. We only process your personal data when we need it for (improving) our services. We carefully handle the information we have collected about you and the use of our services. Your data will never be made available to third parties for commercial purposes.
You can also read how we store data and how we protect your data against misuse and what rights you have regarding the personal data you provide us.
How do we process data, where do we store it, how are they protected and for whom are they transparent? You read it below.
We take web hosting and e-mail services from Lightspeed. Lightspeed processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. Lightspeed has also taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Lightspeed is required by virtue of the confidentiality agreement.
E-mail and mailing lists Internet provider KPN, Mailchimp, Laposta, Lightspeed
For our regular business e-mail traffic, we use the services of Internet provider KPN and Lightspeed. Both parties have taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data. Internet provider KPN and Lightspeed have no access to our mailbox and we handle all our e-mail traffic strictly confidential.
We use the services of Lightspeed for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data. Lightspeed has no access to our mailbox and we treat all our email traffic strictly confidential.
Payment processors Mollie
We use the Mollie platform to handle a (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above mentioned safeguards regarding the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data for longer than is allowed on the basis of the legal terms.
We use the Paypal platform to handle a (part of) the payments in our webshop. Paypal processes your name, address and residence details and your payment details such as your bank account or credit card number. Paypal has taken appropriate technical and organizational measures to protect your personal data. Paypal reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. In the case of an application for a deferred payment (credit facility), Paypal will share personal data and information about your financial position with credit rating agencies. All the above-mentioned guarantees regarding the protection of your personal data also apply to the parts of Paypal's services for which they engage third parties. Paypal does not store your data for longer than is permitted under the legal terms.
For the savings system in our web shop, we use Prooflink services. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data. Prooflink has access to your name and address details and the order details.
Reviews The Feedback Company
We collect reviews via the platform of The Feedback Company. If you leave a review via The Feedback company, you must provide your name, place of residence and e-mail address. The Feedback company will share this information with us so that we can link the review to your order. The Feedback Company also publishes your name and place of residence on your own website. In some cases The Feedback company may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with The Feedback company.
They use this information exclusively to invite you to leave a review. The Feedback company has taken appropriate technical and organizational measures to protect your personal data. The Feedback company reserves the right to use third parties for services, for this we have given permission to De Feedback company. All the above mentioned safeguards regarding the protection of your personal data also apply to the parts of the service for which The Feedback Company engages third parties.
Shipping and logistics PostNL
We use PostNL for the delivery of orders. It is, of course, necessary that we share your (company) name, address and residence details with PostNL. PostNL uses this information only for the execution of the agreement. In the event PostNL engages subcontractors, PostNL will also make your details available to these parties.
My Parcel via PostNL
For the delivery of orders we use the services of My Parcel. It is, of course, necessary that we share your (company) name, address and residence details with My Parcel. My Parcel uses this information only for the execution of the agreement. In case My Parcel engages subcontractors, My Parcel also makes your data available to these parties.
Invoicing and accounting
Our administration and accounting is carried out by Pheanix Administraties. We share your name, address and residence details and details for your order. This data is used for managing sales invoices. your personal data will be sent and saved protected. Pheanix Administraties is obliged to observe secrecy, treats your data strictly confidentially and does not use your personal data for purposes other than those described above.
Purpose of data processing
We only use your data for our services. The processing of your data is always directly related to the assignment you provide. We do not use your information (focused) marketing. If you share information with us and we use this information to contact you at other times, otherwise than at your request, we will ask you for explicit permission. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed to further improve our services. This information (eg your IP address, web browser and operating system) is not personal data.
Cooperation with tax and criminal investigation
In some cases, Ilona's WebGems can be held on the basis of a legal obligation to share your information due to a governmental or government criminal investigation. In such a case, we are obliged to share your information.
As long as you are a customer with us, we keep your (customer) data. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we take this as a request to be forgotten. Based on applicable administrative obligations, we need to keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, our employees no longer have access to your client profile and documents that we have produced regarding your assignment.
On the basis of applicable Dutch and European legislation, you have certain privacy rights with regard to the personal data processed by or on behalf of us. You will read more about this below.
To prevent misuse, we will only send copies and copies of your data to your e-mail address known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we ask you to provide proof of identity. We keep records of completed requests, in the case of a request for forgiveness we administer anonymous data.
If you suspect that we are processing your personal data in the wrong way, you always have the right to file a complaint with the Dutch Data Protection Authority.
Right of inspection
You always have the right to access the data that we process or have processed and which relate to your person or are traceable to it.
Under each newsletter of us your personal link will view and change data.
You always have the right to (have) fit the data that we process or have processed and which relate to your person or are traceable to it. Under every newsletter from us you will see and change your personal link information.
Right to restriction of processing
You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can send a request to that effect by e-mail via our contact address. If your request is granted, we will send you an e-mail confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.
Right of transferability
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to you, by another party. You can send a request to that effect by e-mail via our contact address. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In certain cases you have the right to object to the processing of your personal data by or on behalf of Ilona's WebGems. When you file an objection, we immediately discontinue the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process (have) processed available to you and immediately discontinue the processing.
Cookies Google Analytics
Through our website, cookies are placed from the American company Google as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to these data on the basis of applicable laws and regulations. We have not granted Google permission to use the obtained analytics information for other Google services.
Ilona's WebGems respects the privacy of all users of its site and treats all personal information that you provide to us strictly confidential. We use your data to make the orders as fast and easy as possible. For the rest we only use this information with your permission.
Ilona's WebGems does not sell your personal information to third parties. Your personal data will only be made available to third parties (eg My Parcel, Mollie, Lightspeed, The Feedback company) that are involved in the execution of your order. These third parties may not send you an unsolicited mail or approach you in any other way.
If you place an order, we need your name, e-mail address, delivery address and payment details to execute your order and keep you informed of the progress. We ask for your telephone number so that we can contact you if something is wrong with your order.
To shop easily and conveniently at Ilona's WebGems, we store your personal information with your consent (Create account). Do you not appreciate this? Then you can also place an order without creating an account. We must keep your address and billing information for the tax authorities.
Do you want to be the first to know about news? Then sign up for the newsletter via the site. Follow the instructions for the registration. We use your e-mail address for sending our newsletter. We inform you with the newsletter about special offers and promotions and about the development of the website. Do you no longer appreciate this? Then you can easily unsubscribe via the link at the bottom of each newsletter.
If you agree with this, you can click on the activation link and you are a member of our newsletter. You will receive a newsletter about twice a week. If you wish, you can unsubscribe from the newsletter at the bottom of the newsletter.
If there are questions about your privacy, please email us at [email protected]
Nothing from this site may be copied or taken over without prior permission.
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