We are customer friendly and want to please you as much as possible. We have a 100% customer satisfaction policy so if you are not satisfied with any item, you can return it within 14 days and receive a refund.
If you want to make a return (a part of, or complete) order, please fill out the form below and send it together with the goods.
Click here to download the form!
You can fill out the form on the screen. Just click the highlighted blue areas and start typing. Check a box by clicking on it. You don’t have to calculate the VAT yourself, we are happy to do it for you.
When you’re finished you can print the form by clicking the “Print” button at the bottom of the form.
Pack the return shipment well and sturdy. The Postal company use machines that aren’t capable of sorting delicate packages and the goods are bound to get damaged. If we receive damaged goods, we cannot give you a refund unfortunately.
As soon as we have processed your return, we will send you an email. You don’t need to email us, unless it’s been over a week and you haven’t heard from us yet.
Still have questions? Please feel free to ask, we are happy to answer them.